Care platform - Premier Community

Home care for older people and those who need support: services, e-commerce and integrations on one platform.

Industry
Home care
Country
United Kingdom
Platform
WooCommerce
Languages
EN
premiercommunity.co.uk
Care platform - Premier Community

350+

products in the mobility shop

20

location pages for local search

1:1

match with the Figma layouts

42

care guides for families

About the project

Premier Community is a family-run home care provider in the East Midlands with over 30 years of service: CQC-regulated visiting and live-in care, plus a chain of high street mobility shops. The client came with a finished Figma design; the site serves older people, their families and future carers at the same time.

The challenge 01

A large Figma design had to become a working WordPress site without losing a single detail on any screen

The challenge 02

Buying mobility aids is not a typical checkout: VAT relief, monthly payments and delivery of bulky items, for buyers who are often not confident online

The challenge 03

Care, shop and recruitment live on one site and each needs its own path to an enquiry

Key decisions

01

A custom step-by-step checkout

Built on WooCommerce hooks and our own templates, not a plugin: basket, details, VAT relief, delivery and payment as separate steps with a progress bar, inline validation and state kept between steps. On a phone each step is one screen.

02

VAT relief and monthly payments inside the flow

The eligibility declaration is its own step, its answers are stored with the order, and the price recalculates without VAT before payment. Larger items can be paid monthly as one of the payment options.

03

Figma to code as a component theme

Every block of the design became a reusable component in a custom WordPress theme. Pages are assembled from the same parts, so new locations, guides and shop pages stay pixel-true without a developer.

04

20 location pages with their own enquiry route

Each branch and area is a separate content type entry, and its forms send enquiries to the local team. Families find care in their own town in search.

Product screens

Switch between the devices and scroll inside the screen.

Home page
01 / 04

Home page

How the work went

01

1 week

Figma handoff

Design audit, Component map, Checkout flow plan

02

3 weeks

Custom theme build

Components from Figma, Responsive states, Accessible type and contrast

03

4 weeks

Shop and custom checkout

Step-by-step checkout, VAT relief and monthly payments, Forms, chat, analytics

04

2 weeks

Content, SEO, launch

Location pages and guides, SEO settings, Ongoing support

What we did

The client brought a finished Figma design. We turned it into a custom WordPress theme and built the shop and checkout behind it.

  • The client's Figma design built 1:1 as a component theme on WordPress, with accessible type and contrast for older readers
  • A WooCommerce mobility shop with 350+ products
  • A custom step-by-step checkout on WooCommerce hooks: basket, details, VAT relief declaration, delivery and payment, with a progress bar, inline validation and state kept between steps
  • Disability VAT relief stored with the order and monthly payments as a payment option
  • 20 location pages and pages for each high street shop, so local searches lead to the right team
  • A careers section with role pages, a recruitment journey and application forms
  • Gravity Forms with reCAPTCHA, a live chat and analytics through Google Tag Manager
  • A content hub with 42 care guides, videos and news, plus SEO settings

Result

One site now carries care enquiries, shop sales and recruitment, and the team manages all three in one admin. Families find care in their own town, buyers go through VAT relief and payment in clear steps, and candidates apply without calling the office. We keep supporting the project: updates, new locations and shop changes are done by the same team that built it.

If your services business also sells products or hires all the time, tell us about it and we will show how one site can carry all of it.

Reviews

What clients say

Clutch
I have confidence that we are working with the right partner.
Head of MarketingIT consulting company
Clutch
I was impressed by their communication.
CEOReadTomato
Clutch
They delivered as promised and were technically competent.
Founder & Managing DirectorProject Neon
Clutch
The management team was exceptionally professional.
CBOWOXAPP
Clutch
Synapse Team had an outstanding project management system.
Marketing ManagerIncode Group
Clutch
I'm very happy with their work so far.
CMOCrypton Studio
Clutch
The whole process was well-organized, and everything was completed on time.
CBDOIT outstaffing agency
Clutch
Their team is committed to staying within set timelines.
CEOOGDSolutions OU
Clutch
Their technical prowess and project management capabilities consistently met and exceeded expectations.
CBDOIT services company

Questions about a project like this

Can you build our site from Figma?

Yes. Premier Community came with a finished Figma design; we turned it into a component theme on WordPress, pixel-true on every screen, and added the shop and integrations behind it.

Why a custom checkout instead of the standard one?

Because VAT relief, monthly payments and bulky delivery do not fit one long form. Splitting them into steps keeps each screen simple for buyers who are not confident online, and the logic lives in our code, not in a plugin that breaks on updates.

How much would a similar site cost?

A site built from your Figma with a shop starts from the corporate tier on our pricing page; a custom checkout and integrations add to it. Describe the design, the shop and the checkout in the brief chat, and the team sends a precise quote within one business day.

Do you support the site after launch?

Yes. Updates, new locations, checkout changes and performance checks are done by the same team that built the site, on a monthly support plan.

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