General information about our client's business:
Our client handlesE-commerce business in Canada connected to the sport stuff selling and
needed finance flow automation and integration with third-party systems.
Which client's business problems we defined:
What we implemented:
- TFianancial flows were manual and that caused a waste of time in solving routine cases,
which prevented the business from taking to a new level;
- Work with Orders were complicated by lack of tracking;
- Clients have waited for an email response on average 1.5 hours.
- Magento website integration with Zoho Books;
- Created a follow up system for Clients due to their Order status;
- Automated Clients creation in Zoho Book after creating first order on the website;
- Implemented Fedex and Purolator shipping services to the Zoho Inventory;
- Implemented retainers in the finance flow;
- Automated Estiamate, Sales Order and Invoice creating;
- Implemented Zoho Sales IQ for website analytics;
- Integrated PayPal payment gateway;
- Automated Package creation and Shipping process.