Since the beginning of the COVID-19 pandemic, many areas have moved online. This “trend” also affected the sphere of education. At the same time, the client who contacted us already had a ready-made training platform, but due to the increased popularity of such solutions, it required some optimization and scaling. Our web development agency achieved the client’s goal by providing high-quality web development services.
When contacting our offshore software development company, the client already had a digital education platform with over 600 integrated LTIs for students and teachers. It was launched in 2016 and has not been updated since that moment.
The project did not have a permanent technical leader to guide the development team in the right direction. We also note that the former back end software development experts did not have enough experience in creating and maintaining large-scale back end development projects with dynamic components, so the client's internal team was not able to release the project as scheduled.
For example, the main problem with the outdated educational platform was that some of its components were rendered multiple times, and because of this, users experienced delays in processing their requests. In addition, the components of the project were static, and the project itself did not have a scalable architecture that could easily be changed.
As for particular issues, the tests in the quiz only supported text and only the ABC format. Platform users quite often complained about low learning efficiency due to the lack of video tutorials and low download speed, which also had a negative impact on user engagement.
After careful planning for the long-term development of the platform and analysis of existing problems, our dedicated development team settled on the following technology stack to provide back end and front end development service that fully meet the client’s expectations:
As for the specific technological solutions that our dedicated team used to update the existing platform, they were as follows:
As part of our IT outstaffing services, we provided the client team with our senior developer, who took responsibility for the code review and project audit. Further, our dedicated software development team expanded the client's team with several of our full-time software engineers to launch an updated version of the project within the deadlines indicated by the client.
As for the development methodology, our IT outstaffing company, like many other back end and front end development companies, traditionally adhered to Agile, supplementing it with simplified delivery processes.
After joining the project with our team leader, whose main responsibilities were mentoring and assessing the performance of software engineers, the team adopted new project development rules. As a result of this approach, our offshore development team was able to release the 2.0 product on time, which had the following new features:
To objectively assess the effectiveness of updates, our outstaffing company conducted a survey among platform users. As a result, NPS increased by 21 points. In particular, users noted the high speed of loading content, improved usability, and new functionality that was previously unavailable.
of our developers have 3+ years of experience.
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staff engage in monthly training.
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Over of our projects use latest technologies.
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Synapse Team was hired to augment a software development company's internal development team. We're impressed with their ability to understand our needs and choose the right developer for our project.
We had really good cooperation with their team. The team was highly responsive, and internal stakeholders were particularly impressed with the vendor's attention to detail and personal approach.
Synapse Team's engineers seamlessly acquainted with the whole project team and delivered efficient solutions, enabling the company to release their products on time.
Synapse Team made the platform more stable — they increased uptime, reduced problems and complaints, and delivered user-friendly design. I liked how Synapse Team and their people behaved.
All members of Synapse team who worked on our project had a strong level of English, so communication was not a problem and communication was set up smoothly and easily and really quick.
Their speed and their ability to take an idea into a working product impressed us. Synapse Team establishes a collaborative partnership, participating in feedback cycles. The team provides high-quality results in a timely fashion.
They are a young and dynamic team. Synapse Team has a robust understanding of business analysis and workflow management. They're communicative, driven, and professional.
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