General information about our client's business:
Our client handles hotel reservation business in Australia and needed booking flow automation
and integration with third-party systems.
Which client's business problems we defined:
What we implemented:
- The booking process was manual and that caused a waste of time in solving routine cases,
which prevented the business from taking to a new level;
- Work with booking orders were complicated by lack of tracking;
- Clients have waited for an email response on average 0.5 hours.
How it affected the client:
- Created a custom portal for booking tracking from admin part;
- Created a follow up system for booking process;
- Implemented Zoho Sales IQ live chat to the WordPress website;
- Created user area to manage bookings on the WordPress website;
- Integrated custom portal to the Zoho CRM;
- Automated Leads and Contacts flow from the website due to booking stage;
- Integrated JotForm to the custom portal for payment and for Leads information
- Created and implemented form builder for creating unique forms for each hotel;
- Created and implemented live chat into custom portal.
- Employees spend less time to solve routine tasks;
- Clients get an email response on average in 1 minute;
- Our client got an access to the well-structured booking data in one place;
- Follow up system allowed us to reduce time for working with Leads and Clients.