--- title: "Upwex: AI Toolkit for Upwork Freelancers, Our Own SaaS" description: "Upwex, the AI product built by Synapse Team: job scoring, AI proposals and 24/7 auto-bidding for Upwork as a Chrome extension and web dashboard." image: "https://synapseteam.com/img/cms/v/po-7m-share.jpg" url: "https://synapseteam.com/case-studies/upwex/" language: "en" --- [Case studies](https://synapseteam.com/case-studies/) SaaS # AI tool - Upwex Our own SaaS from idea to paying users: AI rates Upwork jobs, prepares proposals in the freelancer's voice and submits them 24/7. - Industry SaaS, AI - Country Estonia - Year 2024 - Timeline 12 weeks [upwex.io](https://upwex.io/) ![AI tool - Upwex](https://synapseteam.com/img/cms/po-7m.webp) 5 000+ users of the extension and the web app 4 products in one: extension, dashboard, backend, site 12 weeks from brief to paying users 24/7 AI assistance: scoring, proposals, auto-bidding ## About the project Upwex is Synapse Team's own product: a Chrome extension and web dashboard for freelancers and agencies selling on Upwork. Synapse Team designed, built and operates it end to end: positioning, marketing site, extension, backend, AI features, billing and support content. The challenge 01 Routine ate the day: scrolling the feed, checking every job by hand, writing each proposal from scratch The challenge 02 Agencies kept separate lead-gen managers only to bid: expensive, slow and idle at night The challenge 03 The goal: hand the routine to AI and make the path from a new job to a sent proposal at least twice as fast ## Key decisions 01 ### Job screening automated AI scores every job against the profile. An hour of scrolling became a short list worth a reply. 02 ### Proposal writing automated One click instead of 10-15 minutes. Three times more proposals a day, no new hires. 03 ### Lead-gen manager replaced by auto-bidding Bids 24/7 within the owner's limits on connects and daily count. Saves a salary, works at night, reports every run. 04 ### Lead tracking automated Proposals and replies sync to the dashboard and the CRM. The funnel is visible without manual copying. ## Product screens Switch between the devices and scroll inside the screen. ![Dashboard: activity, replies and cost per reply](https://synapseteam.com/img/cms/upwex-desktop-1.webp) 01 / 04 Dashboard: activity, replies and cost per reply ## How the work went 01 2 weeks ### Research and positioning Our own years of bidding on Upwork: a map of the routine and the lost hours, Competitor teardown, Pricing hypothesis 02 2 weeks ### Design and prototype Extension flows, Dashboard UI kit, Clickable prototype 03 5 weeks ### Extension and backend Scoring service, Proposal generation, Auto-bidding scheduler, Billing 04 3 weeks ### Beta and launch Closed beta with 50 users, Marketing site, Chrome Web Store release Upwex is our own product: an AI toolkit for freelancers and agencies that sell on Upwork. It lives as a Chrome extension inside the Upwork interface and as a web dashboard with analytics. The problem it solves is familiar to anyone who has bid on the platform: hundreds of jobs a day, only some of them worth a proposal, and the winners are those who answer first and answer well. Upwex scores each job against the user's profile, drafts a proposal in the user's voice and, when allowed, bids automatically around the clock. ## What we did Because Upwex is ours, we covered every layer of the product: positioning and the marketing site, the extension, the backend, the AI features, billing and support content. - Chrome extension that adds job scoring and one-click proposal tools directly into Upwork pages - AI proposal generation trained on the user's profile, portfolio and past wins - 24/7 auto-bidding with rules the user sets, plus proposal autofill for manual bids - Web dashboard with reply-rate analytics, profile sync and a Pipedrive CRM integration - Subscription plans with a free trial, self-service billing and a help centre with guides The marketing site and blog were built as a lead engine for the product: each feature has its own page, and articles answer the questions freelancers ask about winning work on Upwork. AI speeds up delivery inside the product and inside our own workflow, and our engineers own the architecture and review everything that ships. ## Result Users can filter the job feed by fit instead of reading everything, send a tailored proposal in a fraction of the time, and keep bidding while they sleep. Agencies see which offers get replies and manage the pipeline in their CRM. For us, Upwex is a product we run every day: releases, model updates and support are part of the team's normal rhythm, and the lessons from it go straight into client SaaS projects. If you are planning a SaaS product with AI at its core, tell us about it and we will walk you through how we would build and run it. [Astro](https://synapseteam.com/technologies/astro/) [TypeScript](https://synapseteam.com/technologies/typescript/) [React](https://synapseteam.com/technologies/react/) [Node.js](https://synapseteam.com/technologies/nodejs/) [SaaS & Web Apps](https://synapseteam.com/services/saas-development/) [AI Development](https://synapseteam.com/ai/development/) [AI Automation](https://synapseteam.com/ai/automation/) Reviews ## What clients say 4.9 [34 verified reviews on Clutch](https://clutch.co/profile/synapse-team) Clutch > I have confidence that we are working with the right partner. Head of Marketing IT consulting company Clutch > I was impressed by their communication. CEO ReadTomato Clutch > They delivered as promised and were technically competent. Founder & Managing Director Project Neon Clutch > The management team was exceptionally professional. CBO WOXAPP Clutch > Synapse Team had an outstanding project management system. Marketing Manager Incode Group Clutch > I'm very happy with their work so far. CMO Crypton Studio Clutch > The whole process was well-organized, and everything was completed on time. CBDO IT outstaffing agency Clutch > Their team is committed to staying within set timelines. CEO OGDSolutions OU Clutch > Their technical prowess and project management capabilities consistently met and exceeded expectations. CBDO IT services company ## Questions about a project like this ### How much would a similar product cost? A SaaS with an extension, AI features and billing starts from the SaaS tier on our pricing page. The team sends a precise quote within one business day after the brief. ### How long does a product like this take? In this example: 12 weeks to the first paying users, with a closed beta in week 10. Real timelines depend on the scope of AI features and integrations. ### Where did AI help and where did engineers step in? AI sped up layouts, boilerplate and test cases. Engineers owned the architecture, the limits logic and every review before release. ### Do you support the product after launch? Yes: Upwex is developed continuously by the same team. 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[Telegram](https://t.me/synapseteamcom) Tell us about it in the brief chat. 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