--- title: "Premier Community: Home Care Platform, Case Study" description: "A platform for a CQC-regulated UK home care provider: service pages, branch pages, careers and family resources, all maintained by the client team." image: "https://synapseteam.com/img/cms/v/po-6m-share.jpg" url: "https://synapseteam.com/case-studies/premiercommunity/" language: "en" --- [Case studies](https://synapseteam.com/case-studies/) Portals # Care platform - Premier Community Home care for older people and those who need support: services, e-commerce and integrations on one platform. - Industry Home care - Country United Kingdom - Platform WooCommerce - Languages EN [premiercommunity.co.uk](https://premiercommunity.co.uk/) ![Care platform - Premier Community](https://synapseteam.com/img/cms/po-6m.webp) 350+ products in the mobility shop 20 location pages for local search 1:1 match with the Figma layouts 42 care guides for families ## About the project Premier Community is a family-run home care provider in the East Midlands with over 30 years of service: CQC-regulated visiting and live-in care, plus a chain of high street mobility shops. The client came with a finished Figma design; the site serves older people, their families and future carers at the same time. The challenge 01 A large Figma design had to become a working WordPress site without losing a single detail on any screen The challenge 02 Buying mobility aids is not a typical checkout: VAT relief, monthly payments and delivery of bulky items, for buyers who are often not confident online The challenge 03 Care, shop and recruitment live on one site and each needs its own path to an enquiry ## Key decisions 01 ### A custom step-by-step checkout Built on WooCommerce hooks and our own templates, not a plugin: basket, details, VAT relief, delivery and payment as separate steps with a progress bar, inline validation and state kept between steps. On a phone each step is one screen. 02 ### VAT relief and monthly payments inside the flow The eligibility declaration is its own step, its answers are stored with the order, and the price recalculates without VAT before payment. Larger items can be paid monthly as one of the payment options. 03 ### Figma to code as a component theme Every block of the design became a reusable component in a custom WordPress theme. Pages are assembled from the same parts, so new locations, guides and shop pages stay pixel-true without a developer. 04 ### 20 location pages with their own enquiry route Each branch and area is a separate content type entry, and its forms send enquiries to the local team. Families find care in their own town in search. ## Product screens Switch between the devices and scroll inside the screen. ![Home page](https://synapseteam.com/img/cms/pc-d-home.webp) 01 / 04 Home page ## How the work went 01 1 week ### Figma handoff Design audit, Component map, Checkout flow plan 02 3 weeks ### Custom theme build Components from Figma, Responsive states, Accessible type and contrast 03 4 weeks ### Shop and custom checkout Step-by-step checkout, VAT relief and monthly payments, Forms, chat, analytics 04 2 weeks ### Content, SEO, launch Location pages and guides, SEO settings, Ongoing support ## What we did The client brought a finished Figma design. We turned it into a custom WordPress theme and built the shop and checkout behind it. - The client's Figma design built 1:1 as a component theme on WordPress, with accessible type and contrast for older readers - A WooCommerce mobility shop with 350+ products - A custom step-by-step checkout on WooCommerce hooks: basket, details, VAT relief declaration, delivery and payment, with a progress bar, inline validation and state kept between steps - Disability VAT relief stored with the order and monthly payments as a payment option - 20 location pages and pages for each high street shop, so local searches lead to the right team - A careers section with role pages, a recruitment journey and application forms - Gravity Forms with reCAPTCHA, a live chat and analytics through Google Tag Manager - A content hub with 42 care guides, videos and news, plus SEO settings ## Result One site now carries care enquiries, shop sales and recruitment, and the team manages all three in one admin. Families find care in their own town, buyers go through VAT relief and payment in clear steps, and candidates apply without calling the office. We keep supporting the project: updates, new locations and shop changes are done by the same team that built it. If your services business also sells products or hires all the time, tell us about it and we will show how one site can carry all of it. [WordPress](https://synapseteam.com/technologies/wordpress/) [Ecommerce Development](https://synapseteam.com/services/ecommerce-development/) [Corporate Websites](https://synapseteam.com/services/corporate-websites/) [Website Maintenance](https://synapseteam.com/services/website-maintenance/) Reviews ## What clients say 4.9 [34 verified reviews on Clutch](https://clutch.co/profile/synapse-team) Clutch > I have confidence that we are working with the right partner. Head of Marketing IT consulting company Clutch > I was impressed by their communication. CEO ReadTomato Clutch > They delivered as promised and were technically competent. Founder & Managing Director Project Neon Clutch > The management team was exceptionally professional. CBO WOXAPP Clutch > Synapse Team had an outstanding project management system. Marketing Manager Incode Group Clutch > I'm very happy with their work so far. CMO Crypton Studio Clutch > The whole process was well-organized, and everything was completed on time. CBDO IT outstaffing agency Clutch > Their team is committed to staying within set timelines. CEO OGDSolutions OU Clutch > Their technical prowess and project management capabilities consistently met and exceeded expectations. CBDO IT services company ## Questions about a project like this ### Can you build our site from Figma? Yes. Premier Community came with a finished Figma design; we turned it into a component theme on WordPress, pixel-true on every screen, and added the shop and integrations behind it. ### Why a custom checkout instead of the standard one? Because VAT relief, monthly payments and bulky delivery do not fit one long form. Splitting them into steps keeps each screen simple for buyers who are not confident online, and the logic lives in our code, not in a plugin that breaks on updates. ### How much would a similar site cost? A site built from your Figma with a shop starts from the corporate tier on our pricing page; a custom checkout and integrations add to it. Describe the design, the shop and the checkout in the brief chat, and the team sends a precise quote within one business day. ### Do you support the site after launch? Yes. Updates, new locations, checkout changes and performance checks are done by the same team that built the site, on a monthly support plan. ## Similar projects [![AI SaaS - Career Mastery](https://synapseteam.com/img/cms/po-3m.webp)](https://synapseteam.com/case-studies/careermastery/) [careermastery.com SaaS](https://synapseteam.com/case-studies/careermastery/) ### [AI SaaS - Career Mastery](https://synapseteam.com/case-studies/careermastery/) [A career growth subscription platform: achievement tracker, AI scripts, a journal, 70+ trainings and live coaching.](https://synapseteam.com/case-studies/careermastery/) [![AI tool - Upwex](https://synapseteam.com/img/cms/po-7m.webp)](https://synapseteam.com/case-studies/upwex/) [upwex.io SaaS](https://synapseteam.com/case-studies/upwex/) ### [AI tool - Upwex](https://synapseteam.com/case-studies/upwex/) [Our own SaaS from idea to paying users: AI rates Upwork jobs, prepares proposals in the freelancer's voice and submits them 24/7.](https://synapseteam.com/case-studies/upwex/) [![E-commerce - DealFin](https://synapseteam.com/img/cms/po-1m.webp)](https://synapseteam.com/case-studies/dealfin/) [dealfin.cz E-commerce](https://synapseteam.com/case-studies/dealfin/) ### [E-commerce - DealFin](https://synapseteam.com/case-studies/dealfin/) [Full cycle on WooCommerce: prices follow the gold rate, an exchange section, 4 languages, integrations and support to this day.](https://synapseteam.com/case-studies/dealfin/) Contact us ## Planning a similar project? [Telegram](https://t.me/synapseteamcom) Tell us about it in the brief chat. 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